FAQ's

1. Can I use elo-elo from any phones other than the ones I registered?
2. Are there any hidden charges?
3. Can I use elo-elo from my mobile phone or a payphone?
4. I dialled 184171 but was told that I have to activate my caller display, what does this mean?
5. I have a cable phone, can I register or use elo-elo from my phone?
6. How do I recharge / top up my account when my balance runs low?
7. I would like to set up an auto top-up, do you offer this convenience?
8. What time of day can I use my elo-elo account to get the best rates?

Q1: Can I use elo-elo from any phones other than the ones I registered?

A: Yes, you can also use your elo-elo service from other phones not registered to you. Before making your call, enter the 6-digit number (from BT line) or 0800 number from all other telephone providers and then enter your personal security number which you received on registeration.

Q2: Are there any hidden charges?

A: No, you only pay for the calls you make through your prepaid elo-elo account when you dial the 184171 prefix or 0800 from other networks (you might be charged by your mobile network provider for this call so mobile users are advised to use 0207 access number). Every time you make a call, your elo-elo account balance will be reduced. There will be no extra charges on your regular landline telephone bill.

Q3: Can I use elo-elo from my mobile phone or a payphone?

A: Yes, you can. This is because our system will recognise your registered landline or mobile numbers. To use this service from other phones, simply dial our 0800 or 0207 access number and enter your security code (received upon registration) to make a phonecall using your elo-elo prepaid services.

Q4: I dialled 184171/0800 but was told that I have to activate my caller display, what does this mean?

A: Your caller display tells our telephone system who you are so that we can process your calls. If this is not switched on we cannot determine whom the caller is. Most telephones have this feature switched on automatically. If it is not switched on, simply dial 142 before dialing access number for BT lines (please check with your other provider what is the prefix you should use to activate caller ID).Your caller display will be switched on for the duration of your call.

Q5: I have a cable phone, can I register or use elo-elo from my phone?

A: Yes you can. You will be required to use 0800 or 0207 access number instead of 184171. elo-elo is fully integrated with other Networks so you can take full advantage.

Q6: How do I recharge / top up my account when my balance runs low?

A: Topping up your account is easy. Log onto www.idtcalls.com/elo-elo and login using your username and password. Select how much you would like to top-up your account by and submit the request. You will receive a confirmation email of your recharge transaction.

Q7: I would like to set up an auto top-up, do you offer this convenience?

A: No, not at the moment. But this should be coming shortly.

Q8: What time of day can I use my elo-elo account to get the best rates?

A: Our rates are applicable 24 hours a day, 7 days a week, so you are not restricted to making calls after 6:00pm!