Interdirect Tel Ltd. the distributor for the credit vouchers is committed
to protecting your privacy and this Privacy Policy sets out our privacy practices.
Please take the time to review this Privacy Policy carefully as it tells you
how your personal information will be treated by us. By using this site, and
the services provided by us and our, service partners, agents or other providers
(which includes IDT Card Services Limited and associated IDT group companies
) ("IDT") you unconditionally agree to be bound by this Privacy Policy.
We want to offer you the best possible internet experience. Consequently, additional
functions, features, products or services are incorporated into this site from
time to time. This, and our commitment to protecting the privacy of your personal
information, may result in periodic changes to this Privacy Policy to reflect
company and customer feedback. As a result, please remember to refer back to
this Privacy Policy regularly to review any amendments. If we change this Privacy
Policy we will post the changes on this page. Please note that this policy applies
only to this Web site and not to other companies' or organizations' Web
sites to which we link. We have clearly marked this Web site so you know where
this policy applies.
Any questions regarding this Privacy Policy should be directed to support-cs@idtcalls.com
or alternatively see the section Contacting us below.
What do we collect and use personal information for?
In order to:
- Receive and administer your registration;
- Contact you by telephone to confirm your registration;
- verify your identity (for example, when you login to this site);
- ensure the processing of orders submitted by you to us (for example,
processing your payment);
- administrate or otherwise carry out our obligations in relation
to any agreement you have with us or our service partners and agents (for example
when redeeming your credit voucher for services);
- anticipate and resolve problems with any goods or services supplied
to you;
- customise the service we provide to you;
- carry out market research and usage data;
- send you information about products and services;
we need to collect and process personal information about you (including your
name, address, Email address, telephone number and payment details). We may ask
you for this information through this site, via telephone, or we may collect
this information through your e-mail or other communications with us, or with
our service partners, agents or other providers. Certain information is collected
automatically, as described later in this Privacy Policy.
We also ask you for other optional information such as which countries you call
the most and how you heard about us. If you choose to give us this information,
we will use it to help us to provide you with the best possible service that
is personalised to your needs and preferences.
Although we do not make it compulsory to give us every item of information we
ask for, the more information you volunteer (and the more accurate it is), the
better we can tailor our services for you.
Services accessible by means of credit vouchers purchased from us are offered
in conjunction with service partners agents and other providers (including, for
example IDT) who may be located either within or outside the EEA. We, or these
service partners, agents or other providers may need to share your personal information
with them in order to enable the provision of these services and facilities.
Please note that certain services may be unavailable if you do not want to disclose
the personal information you are asked for.
Log files/IP addresses
When you visit this calling site, we automatically log your IP address (the unique
address which identifies your computer on the internet) which is automatically
recognised by the web server. We use IP addresses to help us administer the site
and to collect broad demographic information for aggregate use. We do not link
IP addresses to personally identifiable information.
Non personal information
We may automatically collect non-personal information about you such as the type
of internet browsers you use or the site from which you linked to this site.
You cannot be identified from this information and it is only used to assist
us in providing an effective service on this site. We may from time to time supply
the owners or operators of third party sites from which it is possible to link
to this site with information relating to the number of users linking to this
site from their sites. You cannot be identified from this information.
Information placed on your computer
We may store some information (commonly known as a "cookie") on your
computer when you look at this site. One of the primary purposes of cookies is
to provide a convenience feature to save you time. The purpose of a cookie is
to tell the Web server that you have returned to a specific page. For example,
if you personalize IDT's pages, or register with IDT sites or services, a cookie
helps IDT to recall your specific information on subsequent visits. This simplifies
the process of recording your personal information, such as billing addresses,
shipping addresses, and so on. When you return to the same IDT Web site, the
information you previously provided can be retrieved, so you can easily use the
IDT features that you customized.
Cookies cannot be used to run programs or deliver viruses to your computer. Cookies
are uniquely assigned to you, and can only be read by a web server in the domain
that issued the cookie to you.
You have the ability to accept or decline cookies. Most Web browsers automatically
accept cookies, but you can usually modify your browser setting to decline cookies
if you prefer. If you choose to decline cookies, you may not be able to fully
experience the interactive features of the IDT services or Web sites you visit.
Use of Third Party Advertising
The majority of the advertisements you see on IDT Web sites are displayed by
IDT. In addition, IDT also allows other companies, called third-party advertisers,
to display advertisements while you are viewing content on IDT Web sites. These
advertisement are selected based on what we believe will be of most interest
to you.
You can erase or block cookies from your computer if you want to (your help screen
or manual should tell you how to do this), but certain services may not work
correctly or at all if you set your browser not to accept cookies.
Improving our service
Staff from Interdirect Tel Ltd. or its service partners and agents may
contact you from time to time by using the contact means you have specified to
us in order to get your views and comments on the service we provide to you.
Disclosing your information to others
Other than the disclosures referred to in this policy, we will not disclose any
personal information without your permission unless we are legally entitled or
obliged to do so (for example, if required to do so by Court order or for the
purposes of prevention of fraud or other crime).
Information about products and services
Sometimes, we may specifically ask for information about you when you sign up
to use a service or when you order a product. IDT does not sell, rent or lease
its customer lists to third parties. We do, however, need certain information
-- such as name, age, Internet address or screen name, billing address, type
of computer, credit card number -- in order to provide that service or product
to you. We may also use that information to let you know of additional products
and services about which you might be interested. You can choose not to receive
such information if you don't want to by letting us know on the registration
screen when you sign up for the product or service. We may ask you for information
about your interests so that both you and we can take advantage of the interactivity
of the online medium, but you may always choose to respond or not. Additionally,
we may provide you with an opportunity to be listed in a directory on one of
our IDT- branded services -- these listings are also optional and you can make
changes to or eliminate this information when you want to.
IDT does not associate sensitive data, such as your race, religion, or political
affiliations, with personally identifiable information. IDT takes precautions
to segregate any sensitive data you may provide on IDT sites and services that
reference your race, religion, sexual orientation, ethnicity or political affiliations.
In addition, from time to time, we may share the information you supply to us
with IDT, our service partners, agents and other providers or with other selected
companies to you to enable them to send you offers which may be of interest to
you (and where you have first consented to this). If at any time you no longer
wish to receive these offers, then send an e-mail to support-cs@idtcalls.com
Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you would
like to review or change the details you have supplied us with, you may do so
at any time using the feature. If you have another query relating to your information,
please contact us as set out below.
Security
The internet is not a secure medium. We have implemented technology and policies
to help safeguard your privacy from unauthorised access and improper use and
will continue to update these measures as new technology becomes available. We
do not use or disclose information about your individual visits to IDT Web sites
or information that you may give us, such as your name, address, email address
or telephone number, to any outside companies. However, we may share with our
Web site partners aggregated statistical "ratings" information about
the use of IDT Web sites. IDT may share data with trusted partners to help us
perform statistical analysis. All such third parties are prohibited from using
your personal information except to provide these services to IDT, and they are
required to maintain the confidentiality of your information.
IDT Web sites will never disclose your personal information without notice unless
it is required to do so by law or in the good faith belief that such action is
necessary to:
(a) conform to the law or comply with legal process served on IDT or the site;
(b) protect and defend the rights or property of IDT, an IDT Web site; and,
(c) act under exigent circumstances to protect the personal safety of users of
IDT, its Web sites, or the public.
Third party sites
We cannot be responsible for the privacy policies and practices of other sites
even if you access them using links from this site and recommend that you check
the policy of each site you visit.
In addition, if you linked to this site from a third party site, we cannot be
responsible for the privacy policies and practices of the owners or operators
of that third party site and recommend that you check the policy of that third
party site and contact its owner or operator if you have any concerns or questions.
Transferring your personal information outside the European Economic Area
As part of the services offered to you through this site, the information you
provide to us may be transferred by us or by our service partners, agents and
other providers to countries outside of the European Economic Area ("EEA").
By way of example, this may happen if any of our servers are from time to time
located in a country outside of the EEA or one of our service providers such
as our secure payment provider is located in a country outside of the EEA. These
countries may not have similar data protection laws to EEA legislation. If we
transfer your information outside of the EEA in this way, we will take steps
to ensure that your privacy rights continue to be protected.in compliance with
the applicable laws of the EEA. In addition, if you use our services while you
are outside the EEA, your information may be transferred outside the EEA in order
to provide you with those services.
Contacting us
If at any time you would like to contact us with your views about our privacy
practices, or with any enquiry relating to your personal information, you can
do so by sending a web form to us by
clicking here.
You are entitled to ask for a copy
of the information we store about you.