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Privacy Policy


IDT Retail Europe Limited  the distributor for the credit vouchers is committed to protecting your privacy and this Privacy Policy sets out our privacy practices. Please take the time to review this Privacy Policy carefully as it tells you how your personal information will be treated by us. By using this site, and the services provided by us and our, service partners, agents or other providers (which includes IDT Card Services Limited and associated IDT group companies ) ("IDT") you unconditionally agree to be bound by this Privacy Policy.

We want to offer you the best possible internet experience. Consequently, additional functions, features, products or services are incorporated into this site from time to time. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy to reflect company and customer feedback. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments. If we change this Privacy Policy we will post the changes on this page. Please note that this policy applies only to this Web site  and not to other companies' or organizations' Web sites to which we link. We have clearly marked this Web site so you know where this policy applies.

Any questions regarding this Privacy Policy should be directed to support-cs@idtcalls.com or alternatively see the section Contacting us below.


What do we collect and use personal information for?


In order to:
  • Receive and administer your registration;
  • Contact you by telephone to confirm your registration;
  • verify your identity (for example, when you login to this site);
  • ensure the processing of orders submitted by you to us (for example, processing your payment);
  • administrate or otherwise carry out our obligations in relation to any agreement you have with us or our service partners and agents (for example when redeeming your credit voucher for services);
  • anticipate and resolve problems with any goods or services supplied to you;
  • customise the service we provide to you;
  • carry out market research and usage data;
  • send you information about products and services;
we need to collect and process personal information about you (including your name, address, Email address, telephone number and payment details). We may ask you for this information through this site, via telephone, or we may collect this information through your e-mail or other communications with us, or with our service partners, agents or other providers. Certain information is collected automatically, as described later in this Privacy Policy.

We also ask you for other optional information such as which countries you call the most and how you heard about us. If you choose to give us this information, we will use it to help us to provide you with the best possible service that is personalised to your needs and preferences.

Although we do not make it compulsory to give us every item of information we ask for, the more information you volunteer (and the more accurate it is), the better we can tailor our services for you.

Services accessible by means of credit vouchers purchased from us are offered in conjunction with service partners agents and other providers (including, for example IDT) who may be located either within or outside the EEA. We, or these service partners, agents or other providers may need to share your personal information with them in order to enable the provision of these services and facilities. Please note that certain services may be unavailable if you do not want to disclose the personal information you are asked for.

Log files/IP addresses


When you visit this calling site, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by the web server. We use IP addresses to help us administer the site and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.

Non personal information


We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to this site. You cannot be identified from this information and it is only used to assist us in providing an effective service on this site. We may from time to time supply the owners or operators of third party sites from which it is possible to link to this site with information relating to the number of users linking to this site from their sites. You cannot be identified from this information.

Information placed on your computer


We may store some information (commonly known as a "cookie") on your computer when you look at this site. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize IDT's pages, or register with IDT sites or services, a cookie helps IDT to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same IDT Web site, the information you previously provided can be retrieved, so you can easily use the IDT features that you customized.
Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the IDT services or Web sites you visit.

Use of Third Party Advertising

The majority of the advertisements you see on IDT Web sites are displayed by IDT. In addition, IDT also allows other companies, called third-party advertisers, to display advertisements while you are viewing content on IDT Web sites. These advertisement are selected based on what we believe will be of most interest to you.
You can erase or block cookies from your computer if you want to (your help screen or manual should tell you how to do this), but certain services may not work correctly or at all if you set your browser not to accept cookies.

Improving our service


Staff from IDT Retail Europe Limited  or its service partners and agents may contact you from time to time by using the contact means you have specified to us in order to get your views and comments on the service we provide to you.

Disclosing your information to others


Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).

Information about products and services


Sometimes, we may specifically ask for information about you when you sign up to use a service or when you order a product. IDT does not sell, rent or lease its customer lists to third parties. We do, however, need certain information -- such as name, age, Internet address or screen name, billing address, type of computer, credit card number -- in order to provide that service or product to you. We may also use that information to let you know of additional products and services about which you might be interested. You can choose not to receive such information if you don't want to by letting us know on the registration screen when you sign up for the product or service. We may ask you for information about your interests so that both you and we can take advantage of the interactivity of the online medium, but you may always choose to respond or not. Additionally, we may provide you with an opportunity to be listed in a directory on one of our IDT- branded services -- these listings are also optional and you can make changes to or eliminate this information when you want to.
IDT does not associate sensitive data, such as your race, religion, or political affiliations, with personally identifiable information. IDT takes precautions to segregate any sensitive data you may provide on IDT sites and services that reference your race, religion, sexual orientation, ethnicity or political affiliations.

In addition, from time to time, we may share the information you supply to us with IDT, our service partners, agents and other providers or with other selected companies to you to enable them to send you offers which may be of interest to you (and where you have first consented to this). If at any time you no longer wish to receive these offers, then send an e-mail to support-cs@idtcalls.com

Keeping our records accurate


We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time using the feature. If you have another query relating to your information, please contact us as set out below.

Security


The internet is not a secure medium. We have implemented technology and policies to help safeguard your privacy from unauthorised access and improper use and will continue to update these measures as new technology becomes available. We do not use or disclose information about your individual visits to IDT Web sites or information that you may give us, such as your name, address, email address or telephone number, to any outside companies. However, we may share with our Web site partners aggregated statistical "ratings" information about the use of IDT Web sites. IDT may share data with trusted partners to help us perform statistical analysis. All such third parties are prohibited from using your personal information except to provide these services to IDT, and they are required to maintain the confidentiality of your information.
IDT Web sites will never disclose your personal information without notice unless it is required to do so by law or in the good faith belief that such action is necessary to:
(a) conform to the law or comply with legal process served on IDT or the site;
(b) protect and defend the rights or property of IDT, an IDT Web site; and,
(c) act under exigent circumstances to protect the personal safety of users of IDT, its Web sites, or the public.

Third party sites


We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from this site and recommend that you check the policy of each site you visit.

In addition, if you linked to this site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

Transferring your personal information outside the European Economic Area


As part of the services offered to you through this site, the information you provide to us may be transferred by us or by our service partners, agents and other providers to countries outside of the European Economic Area ("EEA"). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA or one of our service providers such as our secure payment provider is located in a country outside of the EEA. These countries may not have similar data protection laws to EEA legislation. If we transfer your information outside of the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected.in compliance with the applicable laws of the EEA. In addition, if you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

Contacting us


If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending a web form to us by clicking here. You are entitled to ask for a copy of the information we store about you.